Effective Date: September 17, 2025

At CJ’s Polish, we want you to be completely satisfied with your purchase. We offer a comprehensive refund policy to ensure your peace of mind.

30-Day Money-Back Guarantee

If you’re not completely satisfied with CJ’s Polish, you may return it within 30 days of purchase for a full refund. No questions asked. We believe our product will exceed your expectations, but if it doesn’t meet your needs, we’ll make it right.

Eligible Returns

• Unopened bottles in original packaging
• Partially used bottles (we understand you need to test the product)
• Products purchased directly from our website or authorized retailers
• Items returned within 30 days of purchase date

Return Process

Step 1: Contact our customer service team at returns@cjspolish.com or call our support line. Provide your order number and reason for return.

Step 2: We’ll provide you with a prepaid return shipping label via email within 24 hours.

Step 3: Package the item securely and attach the return label. Drop off at any authorized shipping location.

Step 4: Once we receive your return, we’ll process your refund within 5-7 business days.

Refund Processing

• Credit Card: Refunds appear on your statement within 5-10 business days
• PayPal: Immediate credit to your PayPal account once processed
• Other Payment Methods: 7-10 business days depending on your financial institution

What We Cover

• Full product cost refund
• Original shipping costs (for defective or damaged items)
• Return shipping costs (we provide prepaid labels)

Damaged or Defective Products

If your CJ’s Polish arrives damaged or defective, contact us immediately. We’ll expedite a replacement or full refund at no cost to you. Please include photos of the damaged product to help us improve our packaging.

Satisfaction Promise

We’re so confident in CJ’s Polish that if you follow our instructions and aren’t thrilled with the results, we’ll refund your money. Your satisfaction is our top priority.

Customer Support

Our friendly customer service team is available Monday-Friday, 9 AM-5 PM EST to assist with returns, exchanges, or product questions:

• Email: support@cjspolish.com
• Phone: 1-800-CJS-SHINE (1-800-257-7446)
• Response Time: Within 24 hours for email inquiries

Special Circumstances

Multiple Purchases: Each bottle has its own 30-day return window from the individual purchase date.

Gift Purchases: Recipients can return gifts using the original order information. Refunds go to the original purchaser unless otherwise arranged.

Bulk Orders: Special return terms may apply to bulk orders over 10 units. Contact us for details.

Quality Commitment

Every bottle of CJ’s Polish is manufactured to the highest standards in our USA facility. We inspect each batch for quality and consistency. If you ever receive a product that doesn’t meet our standards, we’ll replace it immediately.

Your trust in CJ’s Polish drives our commitment to quality and customer service. We appreciate your business and stand behind every